To place an on order at Basketball-Hoop-Store.com, please use our secure online shopping cart and enter your credit card information.  If you would like to place your order by phone, please call us toll free at 888.754.0280

If you have any questions regarding any of our products or services, you can email us 24 hours a day, 7 days a week, at info@basketball-hoop-store.com, but why not just give us a call?

We answer our phones!

Customer care representatives are available by phone and toll free at 888.754.0280 from 8am to 8pm CST Monday through Friday.

Our Help Desk

In order to help you in the most efficient way possible, we offer an outstanding Help Desk. 

By going to our contact us page, you can ask a question, make a suggestion, or get any other kind of help you require.  Once you send an email to that address, your own customer file and ticket number will automatically be generated.  Of course, we’re always happy to hear from you by phone if that’s the method you prefer.  Using our help desk avoids hold times and phone tag, it will also create a paper trail of your issue and you will be guaranteed a response within 24 hours or sooner.

Guarantees and Returns

We pride ourselves in providing world-class products to our customers and we guarantee that you will be more than pleased with your order.  Nevertheless, rest assured that you can return any item for any reason or no reason (some items will require a re-stocking fee).  We strive for 100% customer satisfaction or we refuse to accept your money!

Your Satisfaction is Not Enough – We insist that you be Ecstatic with Anything You Order from Basketball-Hoop-Store.com.

Methods of Payment

We accept Visa, MasterCard, American Express and Discover. 

We also accept cashier’s checks and personal checks.  In the event you use a personal check or cashier’s check, please send to:

Attn: Controller

Basketball-Hoop-Store.com

9 W Franklin Ave Suite 304

Minneapolis, MN 55404

All orders by check or money order will be sent upon receipt of payment.

Delivery Time

Most orders ship within 2-7 business days from when your order was placed.  Product descriptions may provide a shopping estimate time to ship.  Some of our suppliers ship directly to you so you may receive your items in multiple shipments.  If you require a rush order, please call us, toll-free 888.754.0280 to discuss special arrangements.

Shipping

Basketball-Hoop-Store.com uses a wide variety of carriers that delivery all throughout the United States.  Depending on the basketball hoop or system, we will match the best carrier in order to provide the best value and reliability for our customers.  If you desire a rapid delivery, please call our customer service number at 888.754.0280 to discuss expedited shipping options.

For orders outside of the contiguous United States please call our customer service department to discuss shipping options.

Sales Tax

There is no sales tax when you order from Basketball-Hoop-Store.com. Yes, that right, 0% sales tax on all orders! (Except MN residents).

Rush Orders

In the event that you would like to request a rush order on any of the basketball hoops or systems, please call us during normal business hours at 888.754.0280.  We will do whatever we can to accommodate you.

Thank You for Ordering at Basketball-Hoop-Store.com!